A chatbot
Automates a conversation. When the chat ends, the work lands back on your team.
AI employees for service businesses
AI employees that own the work — until a person is actually needed.
Give a defined part of your customer journey to an AI employee that knows your business. It answers, gathers, qualifies and keeps things moving — and brings your team in when judgement, expertise or authority is required.
- Learns your business
- Owns the routine work
- Hands over with full context
Our philosophy
Reply Ready doesn't remove people from the customer journey. It removes the work that doesn't need people.
Your team stays where people make the difference — advice, judgement, relationships and decisions. The repetitive steps in between become an AI employee's job.
Delegate the work
Don't just automate conversations. Delegate the work.
What work in your customer journey should no longer require one of your people?
A workflow tool
Automates a single task you've already mapped out, and someone still has to connect the steps.
A Reply Ready AI employee
Is given responsibility for a defined piece of work, keeps progressing it, and involves a person only when a person is genuinely needed.
Built around your industry
One engine. An AI employee shaped for your industry.
Each employee knows its job, its boundaries and when to bring in your team — and learns the facts about your business from your own website, with your approval.
Available now
Mortgage Enquiry Employee
Owns new mortgage enquiries through to an adviser-ready handover, and requests, tracks and chases the documents your advisers need.
For mortgage advisers →
Founding practices
Patient Enquiry Employee
Owns new patient enquiries through to a reception-ready handover — practice questions answered, never clinical advice.
For private dental →
Available now
Wedding Enquiry Employee
Owns new couple enquiries through to a viewing-ready handover — the events team always confirms dates.
For wedding venues →
Founding businesses
Project Enquiry Employee
Owns new project enquiries through to a survey-ready handover — no invented quotes or fitting dates.
For kitchens & bathrooms →How it works
Give an AI employee a job.
Not a script to follow — a defined piece of work to own, with clear limits.
Learns your business
Reads your public website and builds a knowledge profile your team reviews and approves before it is used. Anything it can't find stays unknown.
Takes ownership
Picks up each new enquiry the moment it arrives — on your website, by SMS or when a call is missed.
Handles the repetitive steps
Answers routine questions from approved facts, collects the details your team needs and checks the enquiry is ready.
Takes permitted actions
Only the actions you switch on — today: offering your booking link, requesting documents and sending reminders.
Follows through
Chases outstanding documents and flags enquiries that haven't been picked up, so work doesn't quietly stall.
Brings in your team
When judgement, advice or authority is needed, your team gets the enquiry with everything already gathered.
Working today
The first job an AI employee owns: every new enquiry.
Enquiries are where most businesses feel it first — and it's live today.
- New enquiry
- Immediate response
- Business-specific answers
- Details captured
- Qualified
- Ready for your team
- Handover with full context
AI employees and your team
Handing over isn't the end of the job.
Reply Ready doesn't remove people from the customer journey. It removes the work that doesn't need people.
- AI employee handles the routine work
- A person is needed
- Your team adds judgement, expertise or authority
- AI employee picks the work back up
How Reply Ready is designed to work. Today, an employee keeps the customer conversation going and keeps chasing outstanding documents after your team steps in; more of the journey follows as each capability is released.
Owned by AI employees today
- Answering routine questions from approved business knowledge
- Website chat, SMS conversations and missed-call text-back
- Collecting and qualifying enquiry details
- Deciding when an enquiry is ready and handing it over with a summary
- Offering your booking link once an enquiry is ready
- Requesting documents, tracking what's missing and chasing it (mortgage)
Being built to take on next
- Coordinating viewings, surveys and consultations
- Broader follow-up across the customer journey
- Progressing cases and projects stage by stage
- Updating the systems you already use, as you connect them
The direction of Reply Ready — not live yet. AI employees take on more of the journey as each capability is released.
Kept with your people
- Regulated advice and recommendations
- Clinical decisions
- Quotes, prices and dates that need confirming
- Negotiation and relationships
- Exceptions and anything unusual
Trust & boundaries
Clear limits, built into every employee.
Handing over isn't a failure — it's part of the job. Your team gets the context already gathered.
Business knowledge is reviewed and approved before any customer sees it.
Each employee has fixed limits for its industry that your own instructions can add to, never remove.
Built with tenant isolation, controlled access and privacy-conscious workflows.
What would you give an AI employee first?
Start with the work that takes your team's time but doesn't need their judgement.
Mortgage and wedding venues available now. Founding businesses currently being selected for private dental and kitchens & bathrooms.